WeDoCRM is the 'insourced' CRM agency, supporting CRM teams and businesses all over the world in both a B2C and B2B capacity.

With the exception of employees, customers are the most important commodity a business has. In the last few years, CRM has become a necessity for most organisations. Yet many still struggle to unlock its full potential when it comes to engagement, conversion and recurring revenue.

That’s where WeDoCRM comes in.

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WeDoCRM

Managing the commercial heart of your business.  Helping your company to find, develop, and retain the best clients and maintain the strongest relationships. 

Supporting your sales and marketing teams: providing them with the platform and insights that they need to win new clients and provide an optimal service.

Customer Relationship Management - CRM

A customer data platform (CDP) provides a 360 degree view of customer data taken from multiple data sources.

CDPs deliver an enterprise wide view of customer activity alongside a full view of each customer.

CDPs have the ability to seamlessly integrate with sales, marketing, and enterprise applications, to gather data on customer behaviour and activity.

A CDP uses analytics to turn that data into actionable insights enabling better customer experience (CX), improvements in CX design,  along with improvements in marketing and sales operations, delivering larger sales volumes, and higher levels of customer satisfaction.

Customer Data Platform - CDP

CX services to assist your company in delivering the very best experiences for your customers. 

Creating happy customers by ensuring that they get the information, products, and services they need, delivered efficiently, with questions and issues resolved quickly.

Ensuring a full view of the entire customer journey, enabling continuous improvement in product and service design, and powering competitive advantage for your company.

A digital experience platform (DXP) is part of CX.  A DXP assists companies in managing and optimising CX across multiple channels (e.g. on computers, on mobile, and instore).

CX : Customer Experience consulting services, technologies, and platforms.

Web development services and technology to design, create, and manage websites, so that they deliver for your business, and perform well. 

Designing websites and website applications with strong UIs (user interface) and UXs (user experience) so that they are easy to use, appealing to look at, and well structured from a logical and business perspective.

And then, beyond the design and the function, there is the performance.  It is vital that a website is responsive and fast: this is a function of the hosting, the architected design, and the technologies and languages chosen to build it with.  If the website has business functions, then reliability and accuracy is mandatory.  Integrity of data is ensured by adhering to ACID design principles.

Finally there is the key element of security.  Websites need to be built in alignment with OWASP, and developer teams should have a "security first" approach to design, with assigned AppSec responsibilities.

Website Development and Support

The scope of services typically includes Dynamics CRM implementation services, technical and functional upgrades, services to migrate Microsoft Dynamics from on premise to cloud. 

Microsoft Dynamics CRM Migration and Consulting Services

Services and technologies that enable greater online sales, higher conversion rates (CVR), lower return rates, and increased return on online advertising spend (ROAS).

Online sales optimisation

An online platform that manages your email marketing.  The key differentiator is the delivery rate.  A poorly rated platform will have high levels of email rejection.  A good platform will have +90% delivery success rate.

The goal for effective marketing is to have a single version of the truth; one database where you have a 360 degree view of the customer or prospect, know how many times they have been emailed, met with you, or been phoned, what they look at when they look at your website, how long they spend, and indeed what the history of the purchase relationship is, along with other key marketing metrics.

The best email marketing solution will integrate well with your CRM (Customer Relationship Management software) so you can get that single version of the truth.

Email marketing software

The insourced CRM agency supporting organisations all over the world with CRM, MarTech and multi-channel customer marketing.