Data-driven customer engagement–at scale

Build or buy your ideal customer engagement experience on a single, trusted platform that combines the best in digital channels, first-party data, and flexible, easy-to-build solutions.

Includes the market leading Twilio SendGrid.

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Twilio

A system for delivering and managing every element of your telephone contact centre for your company or your sales operation.  Most providers now are fully VOIP rather than on premise PABX telephony and delver the services from the cloud. 

Contact Centre Telephone System

Cloud Telephony is the term for cloud provisioned telecoms services, replacing the physical servers and call systems (PABXs) that used to be in company offices.  

Cloud Telephony

IP Telephony is digital telephony, otherwise known as Voice over Internet Protocol or VOIP.    

Legacy telephone systems run off a physical PABX (private automatic branch exchange). A PABX is an analogue system, where the voice is transmitted in analogue format sound waves over copper wires on a PSTN / Public Switched Telephone Network.    VOIP or IP Telephony runs off virtual PABXs either hosted on a server, or in the cloud, and the voice is transmitted in a digital format over fibre or ethernet.

IP Telephony: VOIP

An online platform that manages your email marketing.  The key differentiator is the delivery rate.  A poorly rated platform will have high levels of email rejection.  A good platform will have +90% delivery success rate.

The goal for effective marketing is to have a single version of the truth; one database where you have a 360 degree view of the customer or prospect, know how many times they have been emailed, met with you, or been phoned, what they look at when they look at your website, how long they spend, and indeed what the history of the purchase relationship is, along with other key marketing metrics.

The best email marketing solution will integrate well with your CRM (Customer Relationship Management software) so you can get that single version of the truth.

Email marketing software

CX services to assist your company in delivering the very best experiences for your customers. 

Creating happy customers by ensuring that they get the information, products, and services they need, delivered efficiently, with questions and issues resolved quickly.

Ensuring a full view of the entire customer journey, enabling continuous improvement in product and service design, and powering competitive advantage for your company.

A digital experience platform (DXP) is part of CX.  A DXP assists companies in managing and optimising CX across multiple channels (e.g. on computers, on mobile, and instore).

CX : Customer Experience consulting services, technologies, and platforms.

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. 

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. 

Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. For more information, visit Vivantio.com.

Vivantio

Vivantio provides service management software for teams that support internal (employees) and external (B2B users) customers. 

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

Infrastructure, software, services and support for the provision of telephone systems - either on premise or in the cloud.

Telecoms

Data-driven customer engagement—at scale. Twilio powers personalized interactions and trusted global communications to connect you with customers.