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Talkdesk

Cloud Telephony is the term for cloud provisioned telecoms services, replacing the physical servers and call systems (PABXs) that used to be in company offices.  

Cloud Telephony

A system for delivering and managing every element of your telephone contact centre for your company or your sales operation.  Most providers now are fully VOIP rather than on premise PABX telephony and delver the services from the cloud. 

Contact Centre Telephone System

IP Telephony is digital telephony, otherwise known as Voice over Internet Protocol or VOIP.    

Legacy telephone systems run off a physical PABX (private automatic branch exchange). A PABX is an analogue system, where the voice is transmitted in analogue format sound waves over copper wires on a PSTN / Public Switched Telephone Network.    VOIP or IP Telephony runs off virtual PABXs either hosted on a server, or in the cloud, and the voice is transmitted in a digital format over fibre or ethernet.

IP Telephony: VOIP

CX services to assist your company in delivering the very best experiences for your customers. 

Creating happy customers by ensuring that they get the information, products, and services they need, delivered efficiently, with questions and issues resolved quickly.

Ensuring a full view of the entire customer journey, enabling continuous improvement in product and service design, and powering competitive advantage for your company.

A digital experience platform (DXP) is part of CX.  A DXP assists companies in managing and optimising CX across multiple channels (e.g. on computers, on mobile, and instore).