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Odoo

Managing the commercial heart of your business.  Helping your company to find, develop, and retain the best clients and maintain the strongest relationships. 

Supporting your sales and marketing teams: providing them with the platform and insights that they need to win new clients and provide an optimal service.

Customer Relationship Management - CRM

ERP or Enterprise Resource Planning software is an integrated suite of software applications for managing your business operations, including Finance, Procurement, Manufacturing, Distribution, and Service Delivery, and across all business sectors.    MRP or Manufacturing Resource Planning is an integrated suite of software application for managing the business operations of manufacturing companies.

MRP acronym is also used for Materials Requirement Planning which represents a subset of the scope of Manufacturing Resource Planning.

ERP and MRP software and implementation services

An online platform that manages your email marketing.  The key differentiator is the delivery rate.  A poorly rated platform will have high levels of email rejection.  A good platform will have +90% delivery success rate.

The goal for effective marketing is to have a single version of the truth; one database where you have a 360 degree view of the customer or prospect, know how many times they have been emailed, met with you, or been phoned, what they look at when they look at your website, how long they spend, and indeed what the history of the purchase relationship is, along with other key marketing metrics.

The best email marketing solution will integrate well with your CRM (Customer Relationship Management software) so you can get that single version of the truth.

Email marketing software

Providers and implementers of software accounting systems, to help your company finance function deliver optimal control and performance,   provide the full suite of financial reporting tools and comply with corporate accounting regulations.

Accounting software

Software to help your teams develop, manage, and deliver projects on time, on budget, and to requirements: minimising and mitigating risks, and maximising your ROI / return on investment.

Project management software can be for managing and delivering single projects and / or for monitoring and delivering on entire portfolios of projects, delivering visibility to all stakeholders, and supporting the PMO in efficiently co-ordinating the delivery of multiple projects.

Project management software

Enabling your company to manage customer questions, issues, and requests, ensure that they are prioritised accordingly and dealt with in the most efficient way.  Providing intelligence on your support operation, and assisting your company in continuous improvement of service delivery. 

Also known as ITSM / IT Service Management software, or ticket management and helpdesk solutions.

Help Desk and Call Centre Software

HR systems and technologies deliver the functionality and incorporate the processes that are required from a legal and business perspective to effectively and correctly manage employment responsibilities and requirements, and keep employee personal data secure.  

Beyond core HR functionality, HR systems and technologies can also provide actionable insights and intelligence to track, monitor, and better understand employee / personnel trends and issues, including employee turnover / churn.

Also covered by the acronym HRIS - HR Information Systems

From an employee perspective the HR system is a one point of contact for all elements of contractual obligations, rights, responsibilities, and a repository for the corporate policies and procedures, that need to be adhered to.



HR systems and technologies

The platform that enables online transactions from product selection, purchase, through to delivery, to occur for online websites that sell products or services.

Ecommerce platform

Software that digitises the contract review and signing process, removing the need for physical contracts. 

An audit trail including electronic evidence of signature is retained.

E-Signature software is almost exclusively cloud software as a service or SAAS.

E-signatures software provides different levels of identity assurance.  The basic includes the e-signature with audit trail. The more sophisticated levels include authenticity certificates generated on the back of confirmed steps and identifiers in the signing process and / or further levels of identity assurance of the signer (which can be provided by by a Qualified Trust Service Provider (QTSP).

The basic is known as Standard electronic signatures (SES).

Advanced electronic signatures (AES or AdES) software is the software that requires further user identity assurance.

Qualified electronic signatures (QES)  software is the highest level - where a Qualified Trust Service Provider (QTSP) provides further confirmation of the identity of the signatory, and ensures that the document could only have been signed by that signatory.


E-signature or electronic signature software

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.