ConnectWise is the world's leading software company dedicated to the success of IT solution providers. We do it through our unmatched software, services, and community, and that’s why more IT solution providers use our platform around the world than any other. 

Our company is filled with tech-loving, passionate people who simply want to make IT better. From the top-down, we are all dedicated to guiding our partners and the industry further.

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Connectwise

Implementing people, process, and technology solutions to help companies reduce the risk of cyber attack. Providing information and consultancy services to enable companies to be cyber secure.  

Cyber Security

IT Managed Service Provision (IT MSP) /  IT Services / IT Service Management (ITSM) covers the provision of support for any or all elements of your IT applications and infrastructure: be it strategic IT leadership, network service provision, cyber security, and application support, through to IT help desk services for your employees.  

Ensuring robust, resilient, secure IT services for your organisation, helping make IT a business enabler rather than a cost, and ensuring that your IT runs smoothly.

IT Managed Service Provider / IT Services / IT Service Management 

Creating and selling computer software: whether for on premise, hybrid cloud, or cloud; whether created for commercial enterprises, not for profit, or for retail customers;  whether designed to run on a computer, a mobile device, a server, or cloud provisioned virtual hardware.

Computer software categories include:

- bespoke software designed for your needs: be it an app for your new start-up, a new website or an enterprise application for your business
- commercial off the shelf software (COTS) designed to be best in class for a specific business need or function.
- SAAS - software as a service - running from the cloud.  You don't need to do anything to support the software, you simply subscribe to the service.
- OS - operating software - the software that keeps your computer hardware, or indeed cloud hardware operating as it should
- PAAS - software that supports platform as a service - you don't need to look after the hardware, or the patching, or the provisioning, this is all done for you
- SASE - pronounced SASSY - the new software that 'virtualises' all the hardware and connectivity - so you never need to buy or look after a firewall again

Standard core business software application types include ERP (Enterprise Resource Planning), MRP (Manufacturing Requirements Planning), CRM (Customer Relationship Management), Finance, Accounting, and HR - furthermore each business sector will have specific application types.

Core consumer software categories include gaming, gambling and social media as examples, but the total range of consumer software categories is vast.

The scope, function, and role of software applications is going through a generational change with the power of AI technologies.

Software

Enabling your company to manage customer questions, issues, and requests, ensure that they are prioritised accordingly and dealt with in the most efficient way.  Providing intelligence on your support operation, and assisting your company in continuous improvement of service delivery. 

Also known as ITSM / IT Service Management software, or ticket management and helpdesk solutions.

Help Desk and Call Centre Software

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

RMM covers the services and technologies around network endpoint management, including remote monitoring for performance analysis and cyber security vulnerability status.  Endpoints include mobile devices, laptops, servers, and virtual machines, and extend to anything that can be connected to a network, including cameras, TVs, printers, smart watches, appliances and other devices.

RMM technology is now most commonly SAAS; a cloud based platform and single pane of glass, where a full view of endpoint status is provided.  It operates 24/7 and often includes automated patching of Windows, MacOS and Linux operating systems and other vendor applications.  An RMM system can also allow for the automation of endpoint  tasks - including patching, patch management and installation of applications.

All RMM systems allow engineers to be notified of performance issues and cyber security vulnerabilities so that they can be quickly remediated.

Remote Monitoring and Management - RMM

Supporting your company in creating the strongest proposals, seamlessly, and efficiently.  Enabling fast population of relevant information, ensuring that your proposals have the highest chance of securing that new business.  The RFP (request for proposal) process can be demanding and time intensive - and the right proposal management software will facilitate the administration, collaboration, and sign off process.

Proposal management software can be a stand alone offering, or can extend right through to the invoicing and payment process.  

Proposal management software

Providing platforms, services, and software to manage IT assets throughout their lifecycle, report on IT asset costs, and support and provide insights into the IT technology strategy.

Ensuring IT assets optimally deliver for the business, minimising risk of end of life failure, optimising maintenance and update requirements, and reducing overall business risks arising from IT assets.

A key part of ITAM is a Configuration Management DataBase - or CMDB.  A CMDB provides a single source of truth for all the configuration status for all configurable elements within your IT ecosystem.

Hardware Asset Management, "HAM" and Software Asset Management, "SAM", are subsectors of ITAM.

ITAM that is agentless, and can accept data from all technology management platforms and systems, can be referred to as Enterprise Technology Management or ETM.