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From supercharging your productivity and monitoring your network 24/7 to providing proactive IT Support and expert consultation about all things technology, we’ve got you covered for an all-inclusive, flat monthly fee.

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CLOUDCOCO

IT Managed Service Provision (IT MSP) /  IT Services / IT Service Management (ITSM) covers the provision of support for any or all elements of your IT applications and infrastructure: be it strategic IT leadership, network service provision, cyber security, and application support, through to IT help desk services for your employees.  

Ensuring robust, resilient, secure IT services for your organisation, helping make IT a business enabler rather than a cost, and ensuring that your IT runs smoothly.

IT Managed Service Provider / IT Services / IT Service Management 

Production of physical devices used for computing activity including personal computers, processors, servers, firewalls, networking equipment, wifi devices, network routing equipment, printers, along with subcomponents and peripheral devices. 

Computer hardware

Creating and selling computer software: whether for on premise, hybrid cloud, or cloud; whether created for commercial enterprises, not for profit, or for retail customers;  whether designed to run on a computer, a mobile device, a server, or cloud provisioned virtual hardware.

Computer software categories include:

- bespoke software designed for your needs: be it an app for your new start-up, a new website or an enterprise application for your business
- commercial off the shelf software (COTS) designed to be best in class for a specific business need or function.
- SAAS - software as a service - running from the cloud.  You don't need to do anything to support the software, you simply subscribe to the service.
- OS - operating software - the software that keeps your computer hardware, or indeed cloud hardware operating as it should
- PAAS - software that supports platform as a service - you don't need to look after the hardware, or the patching, or the provisioning, this is all done for you
- SASE - pronounced SASSY - the new software that 'virtualises' all the hardware and connectivity - so you never need to buy or look after a firewall again

Standard core business software application types include ERP (Enterprise Resource Planning), MRP (Manufacturing Requirements Planning), CRM (Customer Relationship Management), Finance, Accounting, and HR - furthermore each business sector will have specific application types.

Core consumer software categories include gaming, gambling and social media as examples, but the total range of consumer software categories is vast.

The scope, function, and role of software applications is going through a generational change with the power of AI technologies.

Software

Implementing people, process, and technology solutions to help companies reduce the risk of cyber attack. Providing information and consultancy services to enable companies to be cyber secure.  

Cyber Security

Everything from migration to cloud, to supporting different platforms including AWS, Azure, Google Cloud (GCP), and layered with managed services on top.

Cloud Managed Service Provider

Cloud Telephony is the term for cloud provisioned telecoms services, replacing the physical servers and call systems (PABXs) that used to be in company offices.  

Cloud Telephony

IP Telephony is digital telephony, otherwise known as Voice over Internet Protocol or VOIP.    

Legacy telephone systems run off a physical PABX (private automatic branch exchange). A PABX is an analogue system, where the voice is transmitted in analogue format sound waves over copper wires on a PSTN / Public Switched Telephone Network.    VOIP or IP Telephony runs off virtual PABXs either hosted on a server, or in the cloud, and the voice is transmitted in a digital format over fibre or ethernet.

IP Telephony: VOIP

Providing the full range of cyber security services, including CISO (Chief Information Security Officer) support,  SOC (Security operations centre), SIEM (Security incident and event management) Anti Virus, and MDR (Managed Detection and Response) using both in house and partner technologies.

IT MSSP - IT Managed Security Services Provider

Understanding network, internet, and systems activity, and being able to flag events that are due to an attack or security breach.

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

Strategic partnerships. Innovative, hassle-free IT. Long-term business value.