We founded Biomni in 1999 to enable on-line procurement of IT goods for Service Providers and Enterprise. Since then we’ve gone from strength to strength, staying true to what we believe in and investing in our staff and our own IP.

We’ve taken over 20 years of experience and applied it to today’s leading AI technologies so you don’t have to. 

Biomni is your self-service partner.

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Biomni

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

A framework that enables knowledge to be presented and structured in a useful and efficient way  

Knowledge framework

Enabling your company to manage customer questions, issues, and requests, ensure that they are prioritised accordingly and dealt with in the most efficient way.  Providing intelligence on your support operation, and assisting your company in continuous improvement of service delivery. 

Also known as ITSM / IT Service Management software, or ticket management and helpdesk solutions.

Help Desk and Call Centre Software

The essential service of ensuring that your company retains copies of your online data,  with off line instances and potentially also in parallel, in the event that a cyber attack or systems failure damages or destroys the primary instance of your corporate data. 

Cyber Security and Business Operations best practice mandate that backups are taken of all corporate systems and data.  Backups should be taken  or both on premise and cloud data and systems.  It is essential that the data backup and restore process is tested on at least an annual basis.   Behind the data backup restore process there should be Incident Response Plans, that identify the people, processes, and procedures required in order to respond to any incident, be it cyber attack, systems failure, or natural disaster.

Data Backup and Restore

Providing services and infrastructure that ensure reliable recovery of business and IT services in the event of a disaster, both by technology, and by providing practiced disaster recovery and business continuity plans for both IT and business units.

Whether it is a cyber attack that has managed to take down your core IT services, or a natural disaster that has caused a data centre to have to be shut down, or indeed, a construction accident that causes a break in your company's internet and communication services, it is essential that your company has both the resilience to fail over to backup services, and the ability to restore data and application services in a reliable and efficient way.  This is the heart of Disaster Recovery.

Business Continuity Services are all about the planning and capability to implement Disaster Recovery Plans, and Business Continuity Plans, including both the steps taken to minimise business impact, ensure correct internal and external communications, and fast track the recovery to "business as normal".

Disaster Recovery and Business Continuity Services

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

A broad and fast evolving category of services, as technology developments enable ever more powerful insights into data.  Business information services include offerings from company database search services, to company directories, to market research, competitor analysis, lead generation, marketing and sales support.

Business information services

A constant desire to exceed our customers’ objectives is at the heart of everything Biomni do.