Trusted by teams that keep the digital world running.

Gain efficiency, improve service quality, reduce costs.

Work better
Higher quality alerts allow teams to move from reactive to proactive incident response and catch issues before they become outages.

Improve uptime
Automate remediation and restore availability faster to deliver quality experiences and build trust with your customers.

Spend less
Event correlation and full context incident data give teams a head start so they can take action instead of spending time comparing notes.


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Big Panda

Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

Providing the intelligence, insights, toolsets, and analytics, alongside best practice response preparedness, so that, in the event of a cyber breach, your company will be able to mitigate exposure, minimise business losses, and fast track recovery to normal operations.

Incident Response

Robotic process automation (RPA) streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing mundane tasks from their workdays.  

RPA is non-invasive and can be rapidly implemented to accelerate digital transformation. And it’s ideal for automating workflows that involve legacy systems that lack APIs, virtual desktop infrastructures (VDIs), or database access. 

Robotic Process Automation

Systems and services related to getting value and competitive advantage from your company data.  Analytics can be descriptive, diagnostic, predictive, or prescriptive.

Data analytics applications include marketing, portfolio, risk, people, software, and digital analytics. 

**Marketing optimisation analytics**

Determining how effective marketing campaigns are and guiding marketing decisions and strategy

**People analytics**

Analysing behavioural data to understand how people are managed, how they perform, and helping improve the Human Resources function within organisations, and ultimately the overall performance of the company itself.

**Portfolio analytics**

Using analytics to understand value and risk in a portfolio - be it of lenders, stock holdings, financial holding etc. - and then drive strategy to minimise risk and optimise returns.

**Digital analytics**

Analysing "digital data" relating to computerised and internet activities.  Digital data includes user clicks, user behaviour, keyword searches, etc.

**Security analytics**

Analysing data either on premise or in the cloud to flag cyber threats, cyber threat actors, cyber attacks, and to deliver post breach forensics on an attack.

Data Analytics

Delivering technologies to enable insight into company data, to understand the full life cycle of data, from when it was created or when it entered the system, to when it left, so that issues and anomalies can be identified and resolved.



The objective of Data Observability is to prevent system and business issues caused by incomplete or corrupt data, and also to flag issues relating data access (either due to poor data access policies, or due to data leakage / system breach).

Data observability includes origin, currency and accuracy, integrity, and history (when created, updated, interacted with, and by who or what).

Data observability covers data ingestion, storage, transformation, analytics, and output.