1E is the Autonomous DEX platform for EUC and Service Desk teams. Predict and fix device drift, digital friction, and user frustration to maximize compliance, reduce costs, and deliver a personalized digital experience for every user.

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Software and Services that support part or all of the business of IT Service Management delivered by an IT Service provider or IT MSP  - ranging from helpdesk software (IT Service Management / ITSM software), MSP business management software, through to policy management, and cyber security software, plus 1st to 3rd line support backup, cyber security operations, etc. helping your company deliver the very best service to your clients.

Software and Services for IT MSPs / IT Managed Service Providers

Endpoint security is providing protection against cyber attack for all an organisations' devices that exist on the edge of a corporate network. This can include servers, PCs, Macs, mobile phones, tablets, other user devices, and IoT (Internet of Things) devices. 

Endpoint security includes: 
EDR (endpoint detection and response), 
EPP (endpoint protection platforms), network firewalls 
IDPS, (intrusion detection and prevention systems), 
NDR (network detection and response), IAM (identity and access management), email security, mobile threat detection, 
SSE (security services edge), 
SIEM (Security Incident and Event Management), 
SOAR (security orchestration automation and response) 
...,all of which collectively are now known as XDR (Extended Detection and Response).

VPNs or Virtual Private Networks are an essential part of endpoint security, protecting against phishing or web-based attacks.

Endpoint Security

Enabling your company to manage customer questions, issues, and requests, ensure that they are prioritised accordingly and dealt with in the most efficient way.  Providing intelligence on your support operation, and assisting your company in continuous improvement of service delivery. 

Also known as ITSM / IT Service Management software, or ticket management and helpdesk solutions.

Help Desk and Call Centre Software

Creating and selling computer software: whether for on premise, hybrid cloud, or cloud; whether created for commercial enterprises, not for profit, or for retail customers;  whether designed to run on a computer, a mobile device, a server, or cloud provisioned virtual hardware.

Computer software categories include:

- bespoke software designed for your needs: be it an app for your new start-up, a new website or an enterprise application for your business
- commercial off the shelf software (COTS) designed to be best in class for a specific business need or function.
- SAAS - software as a service - running from the cloud.  You don't need to do anything to support the software, you simply subscribe to the service.
- OS - operating software - the software that keeps your computer hardware, or indeed cloud hardware operating as it should
- PAAS - software that supports platform as a service - you don't need to look after the hardware, or the patching, or the provisioning, this is all done for you
- SASE - pronounced SASSY - the new software that 'virtualises' all the hardware and connectivity - so you never need to buy or look after a firewall again
- IoT - software written for IoT ("Internet of Things") devices running on programmable chips included on microcontrollers (MCUs), single-board computers like Raspberry Pi,  and specialized sensors and actuators

Standard core business software application types include ERP (Enterprise Resource Planning), MRP (Manufacturing Requirements Planning), CRM (Customer Relationship Management), Finance, Accounting, and HR - furthermore each business sector will have specific application types.

Core consumer software categories include gaming, gambling and social media as examples, but the total range of consumer software categories is vast.

The scope, function, and role of software applications is going through a generational change with the power of AI technologies.

Software Services

IT is the world of Information Technology, and covers everything to to with computer hardware, computer software, information stored on computers, whether in the cloud, or on premise in your own data centre.

IT includes storing, processing, creating or changing data on a computer system - from managing your company accounts, to running your company factory, to creating amazing films, music, art and literature.

IT is at the heart of our world - with applications getting easier and faster to use, and doing more and more for us.

From smart fridges, to smart houses to smart cities - the beauty of efficiency and automation, versus the worries over data privacy, camera surveillance, and govt needs to know, versus an individual's right to privacy.

From cyber currency to cyber crime, from information clarity to online manipulation, troll farms, the dark web, and cyber crime.

This is all the area of IT.

Solve IT problems before they impact users